Q: How does live one-on-one online tutoring work?
As a general rule, tutoring sessions are set up during regularly scheduled days and times. Of course, the schedule can be altered to meet the student's changing needs.
The online program utilized enables the student and tutor to use a two-way whiteboard which allows both the student and tutor to write, draw diagrams, solve mathematical equations and use charts & graphs … all live and in real time. Our screen and file sharing tools allow students and tutors to view online textbooks, workbooks and exchange worksheets. A voice over internet program [VoIP] is utilized for audio communications. There’s nothing to download or additional software to buy*.
Q: How do I start a session?
Once a student’s tutoring session has been set, starting a session is easy! An email is sent to the user’s email address. Just follow the instructions in the email notification to sign in. The tutor will then contact the student via VoIP at the regularly appointed time and the session will begin.
Q: Who can use our live one-on-one online tutoring programs?
Our live one-on-one online tutoring system is designed for students
Q: How do I contact customer service?
You can contact us by sending an e-mail anytime, or you can talk to a real, live human being, by calling us at 954-941-4441. We are available Monday through Thursday from 9:00 a.m. to 8:00 p.m. ET and on Friday from 9:00 a.m. to 5:00 p.m. ET.
Q: Does live one-on-one online tutoring work?
Definitely! Students get the individualized help they need. In fact, our studies indicate that the vast majority of students respond better to live one-on-one online tutoring than they do to an in-person tutor.
Q: Who are the instructors?
Our instructors are all U.S. based. They are carefully selected from a pool of active and retired teachers, college professors, professionals, and undergraduates or graduate students at accredited universities.
Q: How long do the tutoring sessions last?
You have the option of scheduling a one hour, one and a half hour, or a two hour tutoring session. The duration of your tutoring session is always determined in advance. You may choose to vary the duration of your session from one week to the next, however, advance notice is required.
* If your computer does not have speakers and a microphone, then you may need to purchase a headset.